TERMS & CONDITIONS

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Please Note:
All items on our Website for sale, are also for sale within our Antiques Centre. Through our Antiques Centre we sell thousands of items a Month, we are open for Business every day of the week between the hours of 10:00am to 5:00pm - keeping track of our one off items is difficult. We have a system to keep track of stock for our Online Items and also do stock checks regularly - rest assured our Customers being happy is our number #1 priority.​

With this in mind, when you place an order on our Website, you will get a confirmation e-mail that states "Thank you for your Astra Antiques Online order! Your order has been submitted and will be processed as soon as payment is received." We will only accept your payment once we have made sure the item you have bought is still in our Antiques Centre for sale. On the rare chance your item has previously been sold within the Centre, we will not accept your Online Payment, and your account will not have been charged and we will notify you of the situation immediately.

I Haven't Received Purchase Confirmation:
Should you not have received Purchase Confirmation this could mean that the item you Purchased is no longer available (please see “Item Previously Sold”).

It could also mean that you have Purchased an item and paid the Shipping Fee, which is calculated to UK Mainland only and that you live outside of the UK Mainland. If this is the case, we will contact you and update you of any further Shipping Fee’s and proceed with the order only once we have confirmation from you, the customer, to do so.

Item Previously Sold:
All Products / Items on our Website are available in our Antiques Centre which is open 7 Days a week to the public and trade.

Whilst we will keep a strong Product Stock routine in place to monitor all items listed on our website, it is at times impossible to keep everything up to date, and this can result in an item being sold in our Centre, and later removed from the website.

If you have purchased an item which has unfortunately previously been sold in our Centre, and is no longer available, we will notify you immediately and Refund you in full.

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